VR
Veena R

1 reviews | Active since Apr 2018

03 Apr 2018, 13:24

******

I called Vodacom customer care line on the 7th March 2018 to cancel one of my voice contract which 24months has expired, spoke to an agent by the name Collin Mbatha who then persuade me to upgrade which i refused but i also had a data contract which was on a month to month bases which i was paying R109 for 2Gigs of data and Collin then persuaded me to upgrade whereby for just R120 which is R11 more than what im currently paying i will still receive my 2gigs and R165 airtime which i accepted, come the 1st April 2018 i only received R165 airtime and no data. This is extremely frustrating as we do not receive what we are promised and what we are paying for.

0
Replies (2)
Vodacom
Vodacom's reply03 Apr 2018, 14:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply13 Apr 2018, 10:15
Official

Good day Theo,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,