******

Horrible customer service. On the 19th Jan while surfing the net, I received an sms alerting me that my data is about to run out, as usual I bought 1gig of data on my company contract phone. I then checked my balance on *111# and no data bought was shown, so i repeated this process 2 more times. when i realised that it was still not showing on my balance. I immediately called vodacom and they said they are having technical issues (NOT MY FAULT) the agent then told me that I can continue surfing the net and it will be sorted from my data that I have bought. the next day 20TH jan i called them and told them to reverse the extra 2gig, and credit me for the R159 they charged me outside my data bundle, i was then adviced this will be done on Monday the 22nd, which was never done. I had to call in numerous times and I was told stories, until eventually on the 29th I was told that because the phone is a company phone I have to send a letter and id copies, why did the 1st person just tell me to stop surfing on the 19th so that I can avoid all of this mess. How do I know go from pillar to post with my company's accounts department getting documents I could have avoided in the first place. now I am left with the pain of having to pay data I didnt need because it only lasts for 30days. Vodacom are making pay for their mistake.....****ed!!!