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I took S9 Samsung contract in 2019. A few months after I was ******. When I reported the case with SAPS. When I informed the salesperson telephonicaly he told me that insurance will replace it. To my surprise the sales representative (Ashwin Mistri) informed that the phone was not insured. He admitted that he did not offer me insurance and just said he is sorry.When I called him again he now changed the story he said I declined to take the offer but i deny that any of these questions relating to insurance had been asked. I then spoke to the manager who told me that there was nothing they can do. I explained to the manager that when AswIn was serving me he kept on bothering me about how stressful he was feeling because he had a ******** case which he wanted me to help with. He even sent me an email about his case. I still have it in my archives. I am writing on this platform because I submitted a complaint on vodacom platform but never got any feedback. After this incident I was depressed and couldn't remember most of the things but i believe the recordings to Ashwin' number with mine -*** can be retrieved.