roaming - whats that ?

I am currently sitting in Portugal after having a conversation with the call agent to activate my roaming. I arrived here on sunday only to find nothing was done, have spent 2 days so far trying to get these *********** asses to sort out something so simple. I am starting to realise how ********** they are as a company. They will activate your roaming to make calls but switch off internet so you cannot use other cheaper services like WhatsApp, fortunately Europe has free wifi most places but very sad to see how useless they are as a local service provider to people travelling abroad. You agree to pay additional charges yet your services don't get activated, maybe by the time I get home they will sort their **** ! Sorry Vodacom but you will be losing a loyal customer of 18 Years very soon due to your ****ED UP ****| ASS SERVICE !!!!!!