AV
Andre V

1 reviews | Active since Jul 2011

28 Mar 2015, 10:44

Roaming service not available

If you think Vodacom delivers pre-arranged and vital international roaming facilities, think again- there a good chance they will not- When you are overseas without roaming, don't expect much help from them either.<br> I requested and received international roaming service from Vodacom many years ago. Three times last year I found my roaming service to be inactive, despite checking with Vodacom before I left. On each occasion instead of just resuming the service, I was instructed to meet Vodacom's \special new"requirements in order to get roaming service reinstated. One of these conditions is/was impossible to meet. To re-instate roaming took Vodacom a roughly week on each occasion"

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2015, 15:34
Official
Hello andrevnvrn,

Thank you for your posting.

Please note that the matter was dealt with and your concerns were previously addressed.

Regards

Kim Thornton