Roaming service does not work

I requested and received international roaming service from Vodacom many years ago. Three times I travelled internationally last year to find, despite checking before I left, that I did not have roaming service which I had requested. <br> On each occasion instead of just resuming the service, I was instructed by Vodacom, to jump through hoops (meet Vodacom's requirements) in order to get roaming reinstated. One of these conditions set was/is impossible to meet. In 2 cases it took roughly a week (I was busy leaving the country already) to get roaming service- the 3rd case full roaming service was not delivered.<br> During the week, Vodacom repeatedly told me that roaming was enabled yet my phone was dead- a travelling companion had roaming services.<br> Despite having all the detail, Vodacom refuses to respond to my requests for a fix for this unacceptable situation. The general response is that \That's the way it is -live with it"<br> """