Roaming service

<p>I recently used the Vodacom Roaming service. It was not a problem activating Roam on but to activate Roam off is impossible. I have been batteling for a week now to get my phone functional again, despite spending hours with Vodacom consultants both in Midstream and Vodaworld in Midrand.</p> <p>Since Monday 19 June 2017 I have been to the mentioned consultants 6 times without any success. I do have a referance number for the complaint but despite that the technical department keep asking if the complaint has been registered. </p> <p>Since Friday 23 June 2017 the phone receives calls but I can not make any calls. This situation made the technical department believe the problem has been resolved and the call has been closed, which is not the case, the phone is still on roam on.</p> <p>Vodacom is making the services contract we entered in impossible and should be terminated without any costs or penalties, which would be in line with the consumer protection act. </p>