PB
Peter B

1 reviews | Active since Apr 2015

16 Apr 2015, 12:20

Roaming Rip-off

I recently returned from holiday in Thailand and Vietnam. I received a bill from Vodacom for more than R11,000 for data roaming. At first I thought that I somehow used vast amounts of data, only to find that the bill was for 90Mb of data (yes Mb, not Gb!!!) at R128/Mb. I normally pay R249 for 1Gb which amounts to 25c/Mb. How does Vodacom justify a mark-up of 514% per Mb of data when roaming?!

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2015, 08:24
Official
Hello peter5062,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team