mR
miranda R
1 reviews | Active since May 2013
30 Jul 2018, 13:28
Roaming issues
Very time I travel my roaming is never activated correctly and I have to go via hellopeter for vodacom to do it correctly. This is the 3rd time in a year that I have heard the same problem I called vodacom before I left to activate both voice and sms roaming only my sms roaming was activated. I then emailed vodacom customer service and it’s been 4 days I haven’t received any feedback. I can’t call them cause my number can’t make calls . And it’s unfortunate that the only way one can get a response from vodacom is via hellopeter
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Replies (4)
Vodacom's replyOfficial
30 Jul 2018, 13:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2018, 13:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jul 2018, 14:56Dear Miranda
Please be advised our record reflects that the SMS Roamer service is active on your number *** since 2018-07-26.
The SMS Roamer service does not allow for voice and data connectivity but only to send and receive SMS. Please advise if you want the SMS Roamer service deactivated in order for you to make calls?
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2018, 14:56
Official
Dear Miranda
Please be advised our record reflects that the SMS Roamer service is active on your number *** since 2018-07-26.
The SMS Roamer service does not allow for voice and data connectivity but only to send and receive SMS. Please advise if you want the SMS Roamer service deactivated in order for you to make calls?
Regards,
Vodacom Consumer Website Team
Best regards,
mR
miranda R's updateReviewer Update
30 Jul 2018, 15:05Please note I need both services active I need to be able to use my phone calling and SMS . How is it that I can not have both I was out of SA for the better part of the year and was able to use both. Now it's not possible? . If you are unable to do both can I have the calling activated ?
mR
miranda R's update30 Jul 2018, 15:05
Reviewer Update
Please note I need both services active I need to be able to use my phone calling and SMS . How is it that I can not have both I was out of SA for the better part of the year and was able to use both. Now it's not possible? . If you are unable to do both can I have the calling activated ?
Vodacom's replyOfficial
31 Jul 2018, 07:27Dear Miranda
We have deactivated the SMS Roamer service which will allow you to make/receive calls.
Please make sure to restart your device and test.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2018, 07:27
Official
Dear Miranda
We have deactivated the SMS Roamer service which will allow you to make/receive calls.
Please make sure to restart your device and test.
Regards,
Vodacom Consumer Website Team
Best regards,