CB
Chantal B
1 reviews | Active since Aug 2013
08 Nov 2018, 15:03
Roaming Fail
I am currently in overseas for business and cannot connect to a network here for the last 3 days!!!
I have activated roaming via calling customer care before I left RSA.
I have also tried connecting to a network manually. I have switched my phone off and on again. I have ejected and re-inserted my sim card. Nothing works.
The vodacom website tells me their live chat and email is not active.
I asked someone back home to call Vodacom. But Vodacom would not help as they could not answer my security questions.
What do I do now? As I can no one can get hold of me???
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Nov 2018, 16:07Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2018, 16:07
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Nov 2018, 18:45Dear Customer
Please provide us with an alt contact number so that we can get in touch with you.
Regards,
Vodacom Consumer Website Team
Please provide us with an alt contact number so that we can get in touch with you.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2018, 18:45
Official
Dear Customer
Please provide us with an alt contact number so that we can get in touch with you.
Regards,
Vodacom Consumer Website Team
Please provide us with an alt contact number so that we can get in touch with you.
Regards,
Vodacom Consumer Website Team
Best regards,