Roaming Dispute
<p>Till date I have not had any response regarding a data roaming dispute I opened last year, as well as another data roaming dispute I lodged this year April.</p> <p> </p> <p>Regarding the most recent dispute:</p> <p> </p> <p>- I called customer care multiple times. Their response was to email customer support. </p> <p>- I have emailed customer support. Their response was that I would have a response by 27 April. I am still waiting even after following up twice.</p> <p> </p> <p>Even though I have been a customer of Vodacom for more than 10 years I think I have no option but to cancel my contract when my upgrade is due. </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
As per our email, we have made contact with you and resolved your dispute.
Kind Regards
DL
Best regards,
Dear Customer
As per our email, we have made contact with you and resolved your dispute.
Kind Regards
DL
Best regards,
