1 reviews | Active since May 2017

10 May 2017, 19:20

Roaming Dispute

<p>Till date I have not had any response regarding a data roaming dispute I opened last year, as well as another data roaming dispute I lodged this year April.</p> <p> </p> <p>Regarding the most recent dispute:</p> <p> </p> <p>- I called customer care multiple times. Their response was to email customer support. </p> <p>- I have emailed customer support. Their response was that I would have a response by 27 April. I am still waiting even after following up twice.</p> <p> </p> <p>Even though I have been a customer of Vodacom for more than 10 years I think I have no option but to cancel my contract when my upgrade is due. </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply11 May 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 May 2017, 10:08
Official

Dear Customer

As per our email, we have made contact with you and resolved your dispute.

Kind Regards
DL

Best regards,