LN
Louis N

1 reviews | Active since Feb 2015

25 Feb 2015, 19:03

Roaming Data Case- PC-0W0V-1DFFQF

So After more than 2 month I finally got a response from Vodacom. With a 7 days deadline to decide if I accept there terms for a 60% refund on the Data I supposedly used with my phone that did not even have a Vodacom Sim in it for the period they mentioned.<br> <br> They have not Answered any of the questions that I have asked them regarding this Matter.<br> <br> 1. How a can a Iphone use Vodacom Data if the Vodacom sim was removed for the Period they Billed me for and replace with a Mobily Sim (Saudi Service Provider). I wanted to know if my sim was cloned?<br> <br> 2. I upgrade to a Iphone package with a new iphone in Aug 2013. But when there accounting department contacted me via email the stated that I was using a Blackberry Contracted sim in a Iphone and this increases my Data rates.According to them. I signed the new contract in Vadocom shop in Paarl.<br> <br> This second question make me worry even more if my Sim was cloned.<br> <br> I would love to attach the emails that has been flying around the last couple of days between me and the Vodacom Representative. So that you can decide for your self. <br> <br> Let SEE how quick I can get another Auto reply from Vodacom.<br> <br>

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Replies (1)
Vodacom
Vodacom's reply26 Feb 2015, 07:30
Official
Hello Louisnel25,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,