Roaming charges without activating roaming

I contacted your Customer Service department yesterday and spoke to a lady by the name of Thato.I called to enquire about the roaming charges billed on my March statement valued R501.73. I explained to Thato that I went on a cruise from 16-20 February however didn't contact Vodacom to activate roaming.<br> Thato indicated that even as at 29 April, my sim card still reflects as roaming even though I am in the country. I left the country in 2011 June for a week and again in 2012 December for a week. Every time I left, I had to sign a form to activate roaming and notify Vodacom of my return. <br> I advised Thato that I have been on the phone for too long and the enquiry is not getting resolved as she kept on putting me on hold. I then requested her to provide me with Vodacom complaints email address and she gave me the address [Email Removed] and of which I asked if the address doesn't belong Vodacom Life Assurance and she said no. I forwarded the complaint to the address given and got an automated response from Vodacom life assurance. <br> Pease deactivate the roaming and reverse the charges as I haven't called or signed any roaming form when I went on a cruise.<br>