Roaming charges and blocked cell phone

Cell phone number ***

I was recently travelling in Asia and my cell phone roaming charges came in at R27k. Not once, was I alerted to any step up in charges. I have had no feedback from Vodacom, instead my account has been locked and have no access to my cell number, nor was i warned my account would be blocked. I have not been able to run my business for the last 4 days and the loss in revenue of not having an active cell phone number where clients cannot get hold of me. At this stage, I feel vodacom should take responsibility for my loss in revenue over the last 4 days of not having an accessible cell phone number.

This is completely unprofessional, also given that I have been a platinum customer of Vodacom for many past years.

Please can vodacom re-activate my cell phone number urgently and investigate these unacceptable charges.