Roaming charges

Good day

cell phone number *** I recently arrived back form overseas and have come home to a roaming bill of R27k which is ludicrous.

Initially my account was hard blocked and then after numerous request the phone was unlocked. This issue now is that all phones linked to the company account then become soft locked as the credit limit has been exceeded on the account. However, the roaming charges are under investigation and whilst this happens the account soft locks as the credit limit has been exceeded to these ludicrous roaming charges. This is so frustrating as we should have been advised that this would happen?

Regarding the roaming charges: 1. PI have requested an itemized data usage report showing when and where the data roaming took place but have received nothing to date.. 2. Please note that no incremental data usage warnings were provided 3. Please note that the credit limit on this account is set at R22 200. Why was this limit breached in the first place. In addition, why is the limit so high? Please can this limit immediately be reduced to a total monthly charge of R8000 going forward once the roaming charge dispute has been resolved.

Can I please be assigned ONE senior vodacom dispute resolution expert to my case. I have been sent from pillar to post and no one can help me!

Please can I be contacted on *** to resolve this urgently as I cannot currently make calls.

Regards max