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1 reviews | Active since Nov 2016

24 Jan 2019, 07:57

Roaming activation

I'm traveling for 6 months. Before I started I contacted Vodacom's customer service to find out how to activate roaming for my contract.

At the airport on 9 January 2019 I sms'ed the nr they gave me and the response I got was that the service isn't in use anymore. After phoning the customer service again and a lot of searching on Google I finally got a new number to sms.

I Sms'ed "Save" to 31050 and got the following reply:

Your request to activate Travel Saver Roaming was successful. Reminder, you can call 082110 for Vodacom Directory Enquiries.

It wasn't the exact roaming service I wanted but at least it was similar and I got it activated just in time before we took off. Well so I thought.

Needless to say my roaming is still not activated.

When I got to Hong Kong I didn't have any Vodacom service, and have been in the Philippines for a while now and still nothing.

Can't receive any messages which makes any kind of banking and mobile paying authentication impossible.

As I have no roaming I can't even phone the customer service. Mailed a customer care email address I found on 14 January 2019 and still haven't gotten a reply from Vodacom more than a week later.

I'm traveling for 6 months and paying for a contract which I can't use. Fortunately if Vodacom doesn't come to the party I will be able to cancel my contract when I get back to South Africa as it will be close to the end of the contract.

Also saw recently that MTN is catching up with the network coverage, which was the only reason to stay with Vodacom.

0
Replies (4)
Vodacom
Vodacom's reply24 Jan 2019, 09:20
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply24 Jan 2019, 09:43
Official
Dear Lou, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We have responded to your query via email and our team is currently awaiting your reply.  Regards  Consumer Website Team(SA)    

Best regards,

's update24 Jan 2019, 12:29
Reviewer Update
Good day, Thanks for the quick response. I received the mail and got this response: 1. We refer to the above matter and acknowledge receipt of your correspondence dated the 14/01/2019. 2. Kindly be advised that VVM is not dealing with this matter. 3. All future correspondence should be addressed directly to our client. I obviously found an email address of an department who couldn't assist. Can you please send my query to a department who can assist or send me an email address where I can get hold of such an department? Thanks. Kind regards, Lou Beukman ***
's update25 Jan 2019, 14:56
Reviewer Update
So the response I got was that I had reached the vodacom debt department and I should contact Vodacom directly. Rep**** and asked for an email address yesterday and still no reply. Made a private comment for Vodacom on this thread asking for an email address I can contact yesterday and still no reply. Also no apologies made for not responding to my mail. Just said I have the wrong department. Still no roaming on my number. Now weekend is upon us so nothing will probably happen before Monday.