RMCS

I do not know why Vodacom chooses to associate themselves with RMCS because these people have my number on a contract and every time I need assistance with it I have to beg and plead. I have to call until I am blue in the face because no one will pick up the phone.

I asked for a Sim Swap Authorisation lettter on Monday. It is THURSDAY. It's almost a week. this **** does not only reflect badly on RMCS but on Vodacom too.

RMCS cannot be mentioned without involving the cellular network so it is really unfair that Vodacom is allowing its clients to be associated with such an unreliable company. I kindly urge Vodacom to cut ties with this company and if not please assist me, as your client, in getting through to these people because GOD KNOWS I have been trying since Monday

The worst part is that they lie. I spoke to a woman this morning and she told me that they called me yesterday and that is not even true because the number I am using now, the phone did not ring. that time calling these people and waiting for someone to pick up the phone also takes airtime. And one can only really get hold of them somewhere between 08:30 - 09:00 AFTER THAT IT'S A WRAP. NO!!!

Please address these people

Ref EDSW 180 ********** 328