IR
Isak R

1 reviews | Active since Dec 2014

11 Oct 2017, 13:16

RJ/Rudi - Contact me immedietly (Isak) - Vodacom Fibre will be taken to court if you don't intervene

Hi RJ,

After Executive Client Liaison (intervention) confirmed yesterday 11:55 am that my application would be cancelled (due to Vodacom Fibre's utmost incompetency) I received exactly 24 hours ago (have this on email), and after speaking to her yesterday and you this morning - the Fibre department just vetted and approved my application with an order number and everything.

I have emailed srm@vodacom telling them that I am fed up with Vodacom and that if a single cent goes out of my account I will be taking this to court. I have emails where I was advised that my application has been cancelled due to the Fibre teams uselessness.

Please contact me (Isak) immediately!

0
Replies (2)
Vodacom
Vodacom's reply11 Oct 2017, 13:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

IR
Isak R's update11 Oct 2017, 13:43
Reviewer Update
Stop sending this useless message and actually just phone me!