Risky Business

Dear Vodacom,<br> <br> Over the last 8 days my line has been suspended for 6 of them. I'v made 17 calls to 111 and every time I am told that you are unsure of what the problem is and that you are unable to fix it. I'm told to wait. <br> <br> The long and short is that you have become a liability to my income. I am a rep and my phone is an integral part of my job. If I were a bad debtor, you would mitigate your own risk by expecting of me to take steps to settle my debt.<br> <br> I ask you for the same level of respect. You have become a severe risk to my income as I cannot afford the possibility of another such outage with no resolution in sight.<br> <br> I requested a premature contract termination quote. Considering my loss of income, I am unable to afford the R8500 you quoted. I ask you kindly to provide me with a new quote reflecting only my handset installment settlement and my outstanding usage and cancel my contract as soon as you receive payment. <br> <br> I am not taking my business elsewhere and you will recoup these costs within 3 months through my prepaid spend. I simply cannot rely on your contract services as reliable any longer.<br> <br> I trust you will honour my request as a customer of Vodacom for many years.