*********** Pensioners

<p>Our wifi agreement with Vodacom is for a fixed amount in exchange for 5Gb of data per month which is normally loaded on the 1st of each month.</p> <p>Last month we did not receive this data and when I phoned to query it, I was told that we had already used the data. Although we did not believe it for a second, we could not prove the contrary, since we did use the connection, so we accepted it as such.</p> <p>This month, again, we did not receive our allocation of data and we have not used the device at all since there was hardly any data available. I called on 2016/06/04 @ 13:48, I spoke to Ntabiseng who confirmed that the data had not been allocated and that this can only be corrected in 48 hours since there is no-one available to do this on a weekend.</p> <p>I then got confirmation at 15:54 in the form of an SMS indicating that my query is being attended to. </p> <p>Today, 2016/06/08 @ 13:42 I phoned again and spoke to Thuli because the data now moved to 4.883Mb available without us having used any and it appeared likeI only received a few Mb of data. When queried, I was told we used it all on 2016/06/04 which is the day on which I previously phoned (when you confirmed we had not received our data allocation yet). How could we possibly have used 5Gb between 13:00 and 16:00 if we did not have any when I phoned you at 13:42, and how did we use the data before you allocated it which you said would be 2 days later and which did not happen?</p> <p>I would like to know from Vodacom if it is their standard operating procedure to exploit pensioners because we are deemed to know anything about technology. And I would like to know how this is going to be rectified. I can not be expected to pay for data which I never received and didn’t use.</p>