*********** old people

I have a problem that sales people rip old people off. My mother is a pensioner, almost 80 years old. She went to Vodacom Wonderboom on 2 April 2019. Her monthly account was only R140 per month. She hardly makes any calls, the sales person, Monica sold her a package of R175 airtime and a new Samsung Galaxy A7. This is an additional charge of R224 per month. She is old, only using the phone to make calls and receiving SMS notifications. She never uses WhatsApp or any similar applications. She never asked for the big airtime value or such a “fancy” phone. She only needs a phone for the basics. They never mentioned the cost of the contract to her. She signed it without knowing what she signed. I asked them to do an Upgrade reversal and see how we can sort the phone out that is not going to work the old lady. The manager, Devon, was not willing to help. I think it is very bad that businesses take advantage of people not able to help themselves. My request is that this contract is cancelled.