********** with out of bundle data, Vodacom do what they feel will make them millions

<p>Well it has been a while since logging in to hellopeter.com. I do not do this lightly but the down right arrogance of Vodacom have got me "penning" this post.</p> <p> </p> <p>I have a contract with Vodacom and have had for more 15 years, I would call that loyal but Vodacom have not reciprocated.</p> <p> </p> <p>I have always have had a soft lock on my mobile data, usually getting an sms when data is about to run, with the history of my account as soon as I run low I buy data via their *111# platform but low and behold I have received an sms with out warning that the data is low that I am now on R603 at out of data bundle tariffs.</p> <p> </p> <p>Last evening my husband called Vodacom and to my shock we were told the following. Soft Lock no longer exists and it is up to us to manage our data usage, which I agree with and which we have been doing. We then asked about now having it soft locked, the reply was we would need to diable the "VPN/APN" (cannot event talk laments language) and should they do this we will not only have no mobile data but would not be able to access our wifi either so I ask with tears in my eyes how the heck do we receive whatsapp's, emails etc. The call agent then went onto say sorry it is what it is and we should manage our data.</p> <p> </p> <p>Surely Vodacom also have a responsibilty to protect its customers as far as possible, yes the customer has a responsibilty but with consumer act Vodacom needs to be made to held accountable for not doing as they say....we had soft locks and now their system has been bungled at my cost.</p> <p> </p> <p>This will also go to the NCR and any other regulatory body I can find who is willing to listen at how despicable Vodacom are, monopoly, all South Africans suffer</p>