VT
Veronica T

1 reviews | Active since Oct 2015

05 Oct 2015, 17:02

********** ON DATA TOO

Last month I was ********** over R 3000 for 3G data - when I might add I added a limit of R100.00 so as not to go over<br> They give me some nonsense that even though you put a limit it doesn't actually work! As they will still allow you to go over and you are still liable and send me terms and conditions.<br> I give up the argument and the debit for the full amount is paid by me at the end of September.<br> I have now not used my 3G since Sunday 27th of September so as not to be ********** again - GUESS WHAT? Today I log on to check what my bill is standing on and it says by now as of today my bill is R 1900 odd due at end of October but get this I still have 1.37GB left of my 2gb for the month - so explain to me how these B****** can keep getting away with ripping us off for data we haven't even used!<br> I am now awaiting a detailed itemised bill of my supposed 3G use from 1October till today as this time they can suspend my account I am not paying a damn cent towards data and will only pay my contract fee.<br> Ive had the same thing happen numerous times and since the result is always the same I give up the fight! I cannot wait till May when I can politely tell them to NOT renew my contract<br>

0
Replies (1)
Vodacom
Vodacom's reply06 Oct 2015, 07:27
Official
Hello Vtoureiro,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,