wV
wayne V

1 reviews | Active since May 2010

08 Feb 2017, 14:38

********** for the last time, by Vodacom....... hopefully

<p>I had a terrible experience with Vodacom last year, where they provided me with shocking service, with everything other than their debit order. I fought with them for around 6 months and eventually ended up porting away from them, in around November 16. It's now 8th February 2017 and I am still receiveing bills and threats of legal action from them, despite the fact that they were charging me all the while not providing me with service. I am so happy to be away from them and I will never do business with them again - they make it impossible to have any problems sorted out and ensure tha they get their cash, irrespective of how horrific their service is.</p>

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Replies (2)
Vodacom
Vodacom's reply08 Feb 2017, 16:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

wV
wayne V's update13 Feb 2017, 14:40
Reviewer Update

Your service is a joke, Vodacom - it's the 13th and still I haven't heard from you. I can't even get out of my contract now and your customer care levels are shocking!! I want out of my contract with you!! Get someone to contact me to facilitate this, please.