1 reviews | Active since Aug 2016

23 Jun 2017, 18:31

********** for being a loyal subscriber

<p>I have been a Vodacom contract customer for nearly 20 years. I have paid all my accounts faithfully and on time</p> <p>I went into the East Rand Mall branch today to migrate my 10 gig data contract to 20 gig. The advertised special is about R 499 for 20 gig. My contract isn't yet due for an upgrade, but I wanted to migrate to a more expensive one, as the 10 gig is proving too little. Vodacom would still have made more money out of me</p> <p> </p> <p>The quotation for the extra 10 gig ON MY CONTRACT ... over R 1000!!!! A new customer can have the 20 gig for less than half of what I was quoted!!</p> <p> </p> <p>So, thank you Vodacom for YOUR loyalty. I will go to another service provider for the extra 10 gig.</p> <p> </p> <p>After this, as my contracts expire, I am also not just going to upgrade anymore. I will take my business elsewhere. It simply doesn't pay to be a loyal customer at this company</p>

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Replies (3)
Vodacom
Vodacom's reply24 Jun 2017, 06:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jun 2017, 13:43
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dominic

's update25 Jun 2017, 17:58
Reviewer Update

So after all that, I am still being quoted double the advertised offer? Cell C offers a prepaid data package at a much lower rate

Surely you can do something to assist loyal clients too? Or is my business not important to you