********** DATA

<p>My contract with vodacom has come to an end, never took an upgrade due to poor service from them,</p> <p>DATA always been taken off from my balance when i am connected to WiFi and not cellular data.</p> <p>Poor service from customer care services, being put on hold and agents do not know clauses from the contract nor have the knowledge of the contract and do not know customer satisfaction.</p> <p>I never take an upgrade for the above reasons and others not mentioned.</p> <p>i cancelled my contract and went on prepaid effective from 30 September 2016.</p> <p>A week ago whilst still on contract i purchased an additional 1GIG DATA once off and before going on prepaid i still had 950MB available.</p> <p>On the 30th of September when viewing my balances i noted my data has not been carried forward nor have i been credited for the balance i had .</p> <p>I just feel very upset and dissapointed in the service received from Vodacom and being ********** always and being a customer for the past +-10 years.</p> <p>Its really unfair.</p> <p>My reference number: 1- ********** 8946</p> <p> </p>