1 reviews | Active since Feb 2018
********** by Vodacom - vodacom live
Vodacom Live "suite of value added services" gets added to your account without your approval. They send you an sms saying that you have been subscribed and that you can opt out by sending a reply sms. This is ambush marketing. To cancel these "services" they suggest you go to some "goo.gl" address - when you get there the vodacom logo appears all over the place so it means it is their "operation" - can you believe it!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from re-occurring.
Kind regards
Moddy
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from re-occurring.
Kind regards
Moddy