1 reviews | Active since Jan 2017
********** by vodacom
<p>I just bought 1gig of data an hour ago and Vodacom is telling me my data is less than 100 megabytes I have never felt so much pain in my life as I just spent my R149. I called their call center data department and a lady called Palesa was less interested in what I have to say and only told me that I have been using Internet when I explained to her that I'm on what's app and Facebook and I'm not on Google or searching the net. Less interested as she was she hung up and took me to the survey site to rate my service I'm so sad that Vodacom is ripping us off like this and u simply have no say in that this is hurting really. I have been with Vodacom all my life and this is my 1st experience of this. I just hope no one out there would experience this and Vodacom must train their staff to be more helpful and assist clients to the best of their ability. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Cindy Kepadisa
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
We have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Cindy Kepadisa
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
We have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
