********** by Vodacom

My Dad has been unemployed for more than a year now so his account went into arrears early last year. I decided to help him with account but due to the installment that kept on changing every month I could not help him any longer. 1 month it was R700 than R800 than R900.

So this year August when my Mom got bonus she settled my Dad's Vodacom account of R4500 as a Summons was issued to him. They went to Vodacom Bredasdorp, spoke to the Manager and provide her with the proof of payment. My Dad ask her to please make sure that the account is closed as he is unemployed. She said it's fine she will sort this out and phone him back before the next day.

No call was received. The next day my Mom and Dad went back to the Vodacom shop to find out what's going on, the Manager said that her Head office extended my father's contract with another 3 months.

My dad was furious as he ask her where must he get money to pay this account and who gave them the authorization to reconnect his sim/cellphone number. He told her he does not want this and that he no longer uses that number. She said it's fine she'll phone head office and phone my dad back, she never phoned hom back.

On the 12th of Sept 2021 I received a Vodacom statement stating my dad should repay them R949. I emailed them and the agent responding said she tried to phone my dad on the suspended number but are unable to reach him and that he is liable for the costs. I asked the agent if she knew the definition of the word SUMMONS? How can a company SUMMONS someone and than immediately declare them creditworthy afterwords also how do they read their emails I clearly explained that my father no longer uses that cellphone number still she tries to phone him on that nimber.

On the 11th of October I received another invoice stating my father now owes them R1672. How will this poor man repay them if he is unemployed. Must he now wait again for next year till my mom gets bonus to repay you guys and by than it will be again R5000 and you guys will extent his term for another 3months. The poor man is 67 years old really guys??

I've emailed their client care and legal services but they just don't care.