1 reviews | Active since Dec 2016

29 Dec 2016, 07:22

********** again

<p>I purchased a data bundle by dialling *124# as instructed in the SMS from Vodacom, 2GB for R99. Conveniently this purchase was not registered by Vodacom, nor was I notified of this and the next time I received an SMS was to inform me that I had a bill of over R600 for data. Feeling completely **********, why can't Vodacom actually get their services to work and why are clients penalised for that lack of ability.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2016, 08:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team