PK
Puseletso K

1 reviews | Active since Feb 2014

01 Nov 2015, 21:09

********** again

So I called Vodacom about last week coz I wanted to change my package to a cheaper package. I then opted for the Smart M 2GB package. The reason I needed to change was because I rub out of data before the month ends and I needed something more sustainable. Before changing I asked the guy if R349 will be all I'm paying and he said yes! Now I'm suprised that my bill I'd sitting on R817.. I cannot afford it because even the R667 I sally pay is steep for me. He didn't explain to me that a handset charge will be added to my contract. I'm not paying that much for a phone. It cannot be! Please cancel my contract and you are welcome to pull the recording and listen to it. I ASKED the guy! So he didn't tell me the truth!!!!

0
Replies (1)
Vodacom
Vodacom's reply02 Nov 2015, 11:32
Official
Hello SweetPerson,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,