D(P
Dhanasagren (Deon) Pillay

1 reviews | Active since Apr 2016

18 Apr 2016, 10:07

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Good Day <br> Sir/Mam, <br> <br> I have recently purchased a R110 airtime voucher of which was converted to a BIS bundle (R59).This bundle <br> gives you access to Social Media and the Internet. I have made one call which was 1 minute and now have a balance of R4.19. .Please can someone explain to me how 1 call can actually cost R46.81.This is not the first time I have experienced this problem and it's about time VODACOM do something to compensate their loyal customers because if this problem is not sorted soon I can only see clients leaving for other service providers.<br> To be the best service provider means to provide the best service and I don't think Vodacom are living up to their expectations, WHY DOES IT TAKE SO LONG TO SPEAK TO A CUSTOMER SERVICE AGENT??? I really hope VODACOM acts quickly to resolve the many problems client are faced with.

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2016, 11:27
Official
Hello deonp1,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Best regards,