1 reviews | Active since Apr 2016
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Good Day <br> Sir/Mam, <br> <br> I have recently purchased a R110 airtime voucher of which was converted to a BIS bundle (R59).This bundle <br> gives you access to Social Media and the Internet. I have made one call which was 1 minute and now have a balance of R4.19. .Please can someone explain to me how 1 call can actually cost R46.81.This is not the first time I have experienced this problem and it's about time VODACOM do something to compensate their loyal customers because if this problem is not sorted soon I can only see clients leaving for other service providers.<br> To be the best service provider means to provide the best service and I don't think Vodacom are living up to their expectations, WHY DOES IT TAKE SO LONG TO SPEAK TO A CUSTOMER SERVICE AGENT??? I really hope VODACOM acts quickly to resolve the many problems client are faced with.
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
