LH
Lindsay H

1 reviews | Active since Aug 2018

25 Oct 2019, 08:57

**********

So not only did your call Centre agent attempt to tell me I signed for something I did not. They corrected the rand value and added insult to complaint by throwing the phone down because their facts where incorrect. I have now paid 163 extra for data and voice because while the billable amount was correct, youve taken away the promotional 1 gig free and left me less minutes so in essence your "valued client" is paying double for what, bad service and frustration.

0
Replies (1)
Vodacom
Vodacom's reply25 Oct 2019, 09:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team