JN
Julian N
1 reviews | Active since Jan 2014
18 Oct 2017, 19:08
**********
I am with vodacom for 2 years and payed R 109 a month for a 2gig data contract. This month for the first time I used 8 gig extra and was billed R5195. When I questioned the bill they said it was out off bundle rates which I can agree but R 5195 for 8 gig that is unacceptable and a *******. I will terminate the contract immediately.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Oct 2017, 06:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2017, 06:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Oct 2017, 07:33Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2017, 07:33
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
JN
Julian N's updateReviewer Update
30 Oct 2017, 08:00Again Vodacom u fail to address how I am billed R5195 for 8 gigs. I do understand that it is out off bundle rates but R5195. All you rep**** saying it is correct. I don't understand how for the last 2 years I payed R109 for 2 gigs and now a ********** R 5195. I don't have this money to waste. Also I requested a limit of R1000 when I took this contract with Autopage which was then transferred to Vodacom.
JN
Julian N's update30 Oct 2017, 08:00
Reviewer Update
Again Vodacom u fail to address how I am billed R5195 for 8 gigs. I do understand that it is out off bundle rates but R5195. All you rep**** saying it is correct. I don't understand how for the last 2 years I payed R109 for 2 gigs and now a ********** R 5195. I don't have this money to waste. Also I requested a limit of R1000 when I took this contract with Autopage which was then transferred to Vodacom.