1 reviews | Active since May 2017

03 Jul 2017, 15:16

**********!!!

<p>ON Friday 30th June I recharged my phone with R110 on Monday morning I still has R82 I bought R20MB for the because my data was just disappearing from the phone, I switched my data past one in the afternoon by the 14h00 I have finished data and airtime on my phone I called call centre to query this he tells me I used all my data and aritime in few seconds time like really!!!! VODACOM kodwa why are you doing this to me? after I have restricted all apps on the phone even deleted most of my social media apps because everytime I kept having this problem and then I will be told is the apps now there's no apps only defaulted ones and whatsapp but still problem exists. what are the exact tarrifs for the data/airtime usage and worse no sms was sent about data been depleted as usual but airtime gone. surely there should be explanation for this I can't just accept what the agent told me. I want my airtime back this is a ******* from you haaaa!!Surely this is not the service you have been providing to clients.</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Jul 2017, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Jul 2017, 17:48
Official

Dear Customer

As discussed, we have attended to your query.

Regards

RoderiqueLategan

Best regards,