rK
rushda K

1 reviews | Active since Jun 2011

03 Mar 2020, 08:05

Ripped of by Vodacom

I actually wanted to cancel my contract in January 2020 due to the fact that Vodacom could not provide me with a suitable contract for myself , after numerous calls I had eventually spoken to Jose Mbele regarding the cancellation, he then asked the reason for my cancellation and I explained that FNB was giving me unlimited calls and a data bundle so upon investigation he said that he can give me 2 options :- (a) 1000min & 10G data for R317pm (b) 1000min & 20G data for R373pm so I had chose option B My billing went of for January & February , On the 2nd of March I had checked by balance only to find out that I had no data bundle available so I called the call centre only to be advised that the contract does not come with a data bundle only minutes , I was obviously frustrated and the agent was not all helpful. He says that I must go to a Vodacom store to hear the verbal contract (why cant he request for the recording and advise me why do I need to go into a store which is very inconvenient for me as this contract was done telephonically) and he can assure me that the agent that sold me the contract carefully explained that the 20G was a once off promotion, I was ********** by Vodacom as I wanted a data & voice minute contract not voice minutes only ,, and the agent also said that I cannot cancel as I only had a 7 day cancellation period when the contract was activated , surely if I had known that I was not going to receive a data bundle I would have surely not taken the contract , I can be contacted on 072 *** ***5 which is also the number in question

I would really appreciate feedback on this

0
Replies (1)
Vodacom
Vodacom's reply03 Mar 2020, 11:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team