MG
MICHAEL G
1 reviews | Active since Mar 2009
21 May 2017, 10:46
ripoff data
<p>I had 500mb bundle and R399 airtime</p> <p> </p> <p>My data on the bundle was exhausted and suddenly it started using my airtime at R2 a megabyte.</p> <p> </p> <p>This practise is ************ and dishonest. What should happen is that when a bundle is exhausted , Vodacom should send an SMS to the USER to ask whether they wish to buy a new bundle or whether they wish to use the airtime for data at an out of bundle rate.</p> <p> </p> <p>Please call me on ********** 189</p>
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 May 2017, 10:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 May 2017, 10:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 May 2017, 10:02Dear Michael,
As discussed, your concerns have been addressed and resolved.
Regards,
UW
Best regards,
Vodacom's reply22 May 2017, 10:02
Official
Dear Michael,
As discussed, your concerns have been addressed and resolved.
Regards,
UW
Best regards,