1 reviews | Active since Apr 2017
<p>I can not believe ive been withthis terrible network so long!! in 2015 i took out a contract with vodacom, which on the 1st of each month i receive R150.00 airtime BUT on the very same day as i get the airtime, is dissapears in less than 15min...... however if i buy myself airtime R12 vodacom it LASTS more than 3days!!!!! now how the hell ONLY ON THE FIRST WHEN MY AIRTIME GETS LOADED R150.00 CAN NOT LAST 15MIN???????IMPOSSIBLE and each time i get told some app is running, i just dnt see how my airtime never last on the 1st of the month but any other day of the month i can use as little as R5 and it doesnt dissapear!!!! My cell phone got ****** and i did a sim swap and all just conveniently i got a new phone on the 1st of the new month and guess what happends??? MY R150.00 LASTED 6Minutes cos i called in immediately and was told that i switched my phone on at 15:00 the afternoon and at 15:06 there was no airtime, Im really getting #@$vol of paying for a contract that actually just doesnt benifit me in any way!!!! its a ripoff after ripoff im sick of it, i cnt loose R150 every other month just because "the internet is running" there is always some bull**** excuse you get because "they always right" ill never send people to vodacom again!! never will i extent my contract either-the sooner the better i get rid of this network</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Tashreeqa,
As per our discussion, feedback has been provided.
Enjoy the rest of your the day!
Regards,
RJ
Best regards,
Hi Tashreeqa,
As per our discussion, feedback has been provided.
Enjoy the rest of your the day!
Regards,
RJ
Best regards,
All thanx to a kind gentlemen by the name of Rudy, if he had not expained EVERYTHING to me id still be livid. its really a pity everyone is not like Rudy. thank you ince again for the excellent customer service you provided me with. im actually happy about it for the first time.
All thanx to a kind gentlemen by the name of Rudy, if he had not expained EVERYTHING to me id still be livid. its really a pity everyone is not like Rudy. thank you ince again for the excellent customer service you provided me with. im actually happy about it for the first time.
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