FP
Faizel P
1 reviews | Active since May 2016
21 Oct 2017, 09:38
*******s
Good Day
I have loved few calls regarding the query with regards to the minutes missing from my September account and on the 11 October Vodacom emails me the minutes and it does tie up and clearly shows my notes are missing... I called them immediately and they said they will revert back to me which to no avail
Today being the 20th I called and they now say the call is closed ... how would this be possible because nothing was resolved nor did any *********** person call me
I am now broadcasting this virally of how VODACOM IS *****ING FROMNTHEIR CUSTOMERS....
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Vodacom's replyOfficial
22 Oct 2017, 07:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2017, 07:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,