BL
Brian L
1 reviews | Active since Jul 2018
01 Jul 2020, 09:56
******* - trying to cancel a contract with Vodacom
Trying to be a good citizen when trying to cancel my Vodacom contract and move to pre-paid. Phoned on 27/06 to cancel for 02/08, was told I was breaking my promise and must pay a months penalty. Operator told me to phone on 1st. Phoned today, I am a day early and have to pay a penalty, what a joke. asked to speak to a manager and get CEO details, got transferred to a BOT. will not give me CEO contact details.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Jul 2020, 10:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2020, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BL
Brian L's updateReviewer Update
02 Jul 2020, 16:20Please see new complaint below, have never had such a bad experience in my life.
Dealing with the call centre is an absolute nightmare. I am of the opinion that they purposely make cancelling a contract impossible.
Dear Mr Jasoob Vodacom is again frustrating me trying to cancel my contract. I thank you for arranging the cancellation of ***, but I was hoping to speak to someone in person as I have 2 numbers on my contract that needed cancellation and conversion to Pay as you Go.. I have another problem as only one of my numbers was cancelled and moved to pay as you go. Please can you activate the cancellation on *** as contacting your call centre is an absolute nightmare. Again I need this done today as this contract expires on 02/08/2020. I tried calling your call centre to do this myself but had the following issues: · Call 1 – held on for 23 minutes and call dropped when connecting to operator · Call 2 – call answered after 28 minutes, operator could not help as my account is supposedly in arrears. Payment of R609.33 was made on the morning of 01/07/2020. Payment cleared immediately. o Transferred to accounts, but call dropped again on transfer. o Your assistant managed to do the other cancellation yesterday so why a problem now. Vodacom is making it impossible to cancel contracts. If the call drops, why do the agents not call back. As a professional like myself, I assume that you do not have hours at your disposal to spend dealing with inefficient call centres. Please can you action and revert so I do not incur late penalties for late cancellation. Kind regards Brian Lipsett Mobile 1: *** Mobile 2: ***
Dealing with the call centre is an absolute nightmare. I am of the opinion that they purposely make cancelling a contract impossible.
Dear Mr Jasoob Vodacom is again frustrating me trying to cancel my contract. I thank you for arranging the cancellation of ***, but I was hoping to speak to someone in person as I have 2 numbers on my contract that needed cancellation and conversion to Pay as you Go.. I have another problem as only one of my numbers was cancelled and moved to pay as you go. Please can you activate the cancellation on *** as contacting your call centre is an absolute nightmare. Again I need this done today as this contract expires on 02/08/2020. I tried calling your call centre to do this myself but had the following issues: · Call 1 – held on for 23 minutes and call dropped when connecting to operator · Call 2 – call answered after 28 minutes, operator could not help as my account is supposedly in arrears. Payment of R609.33 was made on the morning of 01/07/2020. Payment cleared immediately. o Transferred to accounts, but call dropped again on transfer. o Your assistant managed to do the other cancellation yesterday so why a problem now. Vodacom is making it impossible to cancel contracts. If the call drops, why do the agents not call back. As a professional like myself, I assume that you do not have hours at your disposal to spend dealing with inefficient call centres. Please can you action and revert so I do not incur late penalties for late cancellation. Kind regards Brian Lipsett Mobile 1: *** Mobile 2: ***
BL
Brian L's update02 Jul 2020, 16:20
Reviewer Update
Please see new complaint below, have never had such a bad experience in my life.
Dealing with the call centre is an absolute nightmare. I am of the opinion that they purposely make cancelling a contract impossible.
Dear Mr Jasoob Vodacom is again frustrating me trying to cancel my contract. I thank you for arranging the cancellation of ***, but I was hoping to speak to someone in person as I have 2 numbers on my contract that needed cancellation and conversion to Pay as you Go.. I have another problem as only one of my numbers was cancelled and moved to pay as you go. Please can you activate the cancellation on *** as contacting your call centre is an absolute nightmare. Again I need this done today as this contract expires on 02/08/2020. I tried calling your call centre to do this myself but had the following issues: · Call 1 – held on for 23 minutes and call dropped when connecting to operator · Call 2 – call answered after 28 minutes, operator could not help as my account is supposedly in arrears. Payment of R609.33 was made on the morning of 01/07/2020. Payment cleared immediately. o Transferred to accounts, but call dropped again on transfer. o Your assistant managed to do the other cancellation yesterday so why a problem now. Vodacom is making it impossible to cancel contracts. If the call drops, why do the agents not call back. As a professional like myself, I assume that you do not have hours at your disposal to spend dealing with inefficient call centres. Please can you action and revert so I do not incur late penalties for late cancellation. Kind regards Brian Lipsett Mobile 1: *** Mobile 2: ***
Dealing with the call centre is an absolute nightmare. I am of the opinion that they purposely make cancelling a contract impossible.
Dear Mr Jasoob Vodacom is again frustrating me trying to cancel my contract. I thank you for arranging the cancellation of ***, but I was hoping to speak to someone in person as I have 2 numbers on my contract that needed cancellation and conversion to Pay as you Go.. I have another problem as only one of my numbers was cancelled and moved to pay as you go. Please can you activate the cancellation on *** as contacting your call centre is an absolute nightmare. Again I need this done today as this contract expires on 02/08/2020. I tried calling your call centre to do this myself but had the following issues: · Call 1 – held on for 23 minutes and call dropped when connecting to operator · Call 2 – call answered after 28 minutes, operator could not help as my account is supposedly in arrears. Payment of R609.33 was made on the morning of 01/07/2020. Payment cleared immediately. o Transferred to accounts, but call dropped again on transfer. o Your assistant managed to do the other cancellation yesterday so why a problem now. Vodacom is making it impossible to cancel contracts. If the call drops, why do the agents not call back. As a professional like myself, I assume that you do not have hours at your disposal to spend dealing with inefficient call centres. Please can you action and revert so I do not incur late penalties for late cancellation. Kind regards Brian Lipsett Mobile 1: *** Mobile 2: ***
BL
Brian L's updateReviewer Update
03 Jul 2020, 09:41Vodacom - Ripoff - Charged extra months cancellation when trying to do the right thing.
Vodacom told me in my original rant that someone would call me - another broken promise.
I manged to get through to the call centre, did cancellation only to find out that I had been charged an extra 30 days.
I have sent numerous requests to the CEO Shameel Jasoob, but absolute radio silence.
The company he heads has no ethics, read into this comment what you like. You can only deal through a broken Call Centre system. Where is the comsumer protection?
Have laid complaints with ICASA and NCC, I do not hold my breathe. at the end of my tether.
Vodacom told me in my original rant that someone would call me - another broken promise.
I manged to get through to the call centre, did cancellation only to find out that I had been charged an extra 30 days.
I have sent numerous requests to the CEO Shameel Jasoob, but absolute radio silence.
The company he heads has no ethics, read into this comment what you like. You can only deal through a broken Call Centre system. Where is the comsumer protection?
Have laid complaints with ICASA and NCC, I do not hold my breathe. at the end of my tether.
BL
Brian L's update03 Jul 2020, 09:41
Reviewer Update
Vodacom - Ripoff - Charged extra months cancellation when trying to do the right thing.
Vodacom told me in my original rant that someone would call me - another broken promise.
I manged to get through to the call centre, did cancellation only to find out that I had been charged an extra 30 days.
I have sent numerous requests to the CEO Shameel Jasoob, but absolute radio silence.
The company he heads has no ethics, read into this comment what you like. You can only deal through a broken Call Centre system. Where is the comsumer protection?
Have laid complaints with ICASA and NCC, I do not hold my breathe. at the end of my tether.
Vodacom told me in my original rant that someone would call me - another broken promise.
I manged to get through to the call centre, did cancellation only to find out that I had been charged an extra 30 days.
I have sent numerous requests to the CEO Shameel Jasoob, but absolute radio silence.
The company he heads has no ethics, read into this comment what you like. You can only deal through a broken Call Centre system. Where is the comsumer protection?
Have laid complaints with ICASA and NCC, I do not hold my breathe. at the end of my tether.