YI
Yumnah I

1 reviews | Active since Sept 2013

13 Feb 2018, 18:20

******* & TERRIBLE SERVICE BY LYING TO CUSTOMER

GOOD DAY. I CALLED LAST MONTH WANTING TO CANCEL MY CELLPHONE CONTRACT BUT COULD NOT DO IT UNTIL FEBRUARY. I ASKED THE LADY OVER THE PHONE IF TWO PAYMENTS IS STILL OUTSTANDING AND SHE CONFIRMED BY SAYING YES!!! I ALSO SAID OVER THE CALL WHICH IM PRETTY SURE IS RECORDED SO PULL THAT CALL THAT I ASKED THE LADY SO ALL I STILL NEED TO PAY IS THE 01 FEBRUARY AND THE 01 MARCH AND THE LADY CONFIRMED. TODAY I CALL TO CANCEL THE CONTRACT BECAUSE ITS FEBRUARY AND NOW IM TOLD I MUST PAY ON THE 01 APRIL ALSO!!! THIS IS NONSENSE AND RIDICULOUS AND I REFUSE TO PAY THAT AMOUNT IN APRIL BECAUSE THEN YOU MUST TRAIN YOUR PEOPLE PROPERLY AND I WANT THAT CALL TO TAKE IT FURTHER TO (MY LAWYERS) . IM DEFINITELY NOT LEAVING THIS , SO YOU EITHER STICK TO YOUR AGENTS PROMISE OR I WILL CHARGE YOU FOR ******* DEBIT ORDERS IN APRIL AND TAKE IT FURTHER. CALL ME REGARDING THIS SITUATION AND OH YES NOT 48 HOURS LIKE THE LAST TIME, TODAY OR TOMORROW I WANT THAT CALL. I AM ONLY AVAILABLE FROM 3PM SO DONT TELL ME YOU TRIED TO CALL AND COULDNT REACH ME IFIM TELLING YOU IM ONLY AVAILABLE AT 3PM.

0
Replies (3)
Vodacom
Vodacom's reply13 Feb 2018, 23:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

YI
Yumnah I's update15 Feb 2018, 21:28
Reviewer Update
this is not a response but an automated message. this company is hopeless!! its been 3 days and still no reply, or phone call from anyone. how ridiculous but when they want their debit orders then they quick to call you.
YI
Yumnah I's update20 Feb 2018, 19:48
Reviewer Update
listen here im telling you now already im going to block you guys after the 01 march which according to the agent is my last debit order. dont talk **** to me please because you making me IRATE now. you guys think you can cheat me. listen to those call recordings and i asked so many times i want them because i want to show my lawyers because you know what i have a leg to stand on. if any money is debited off my account on the 01 april then i will open a case for ******* debit orders and ask my bank to reverse the funds. once again that call recording is my proof and use know it thats why use dont want to send it to me!!!!!