CO
Candice O
1 reviews | Active since Aug 2012
31 Jul 2019, 13:18
*******, DISGUSTING LACK OF SERVICE, YOU ARE THE WORST EVER
Vodacom
WHY DON'T YOU REPLY TO REVIEWS LIKE THIS?
YOU NEVER EVER CONTACTED ME ABOUT MY ISSUE.
SO NOW I AM TRYING TO CALL YOU AND I CANNOT BECAUSE YOU DON'T HAVE A NUMBER I CAN CONTACT FROM A LANDLINE.
I CAN'T USE MY VODACOM NUMBER BECAUSE I CUT UP MY SIM CARD DUE TO YOUR PATHETIC SERVICE.
HOW AM I GOING TO GET HOLD OF YOU NOW?
YOUR CALL CENTER DOES NOT REPLY TO EMAILS.
YOUR VERY RUDE CONSULTANT AT CANAL WALK TOLD ME SHE WILL NOT CALL THE CC AND GET THEM TO CALL ME.
WHAT AM I SUPPOSED TO DO NOW?
WILL THIS REVIEW HAVE ANY EFFECT AT ALL?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Jul 2019, 14:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Jul 2019, 14:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CO
Candice O's updateReviewer Update
31 Jul 2019, 15:14This automated response is very annoying.
You do not have a contact number for me.
How are you going to call me?
You are the WORST ''service provider'' ever.
You do not care about the normal, everyday customers, on whom your empire is built.
You do not have a contact number for me.
How are you going to call me?
You are the WORST ''service provider'' ever.
You do not care about the normal, everyday customers, on whom your empire is built.
CO
Candice O's update31 Jul 2019, 15:14
Reviewer Update
This automated response is very annoying.
You do not have a contact number for me.
How are you going to call me?
You are the WORST ''service provider'' ever.
You do not care about the normal, everyday customers, on whom your empire is built.
You do not have a contact number for me.
How are you going to call me?
You are the WORST ''service provider'' ever.
You do not care about the normal, everyday customers, on whom your empire is built.
Vodacom's replyOfficial
02 Aug 2019, 11:46Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Consumer Website Team
Vodacom's reply02 Aug 2019, 11:46
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Consumer Website Team