*******. Disappointed Customer!!!!

I’ve been too loyal to Vodacom. I’ve had contracts with Vodacom only, I wanted to cancel my contract with Vodacom last month because my data and airtime would just disappear out of nowhere, but since you guys have a wonderful agent working for you guys, he convinced me not to cancel my contract and rather change my number to a data line instead of airtime. Now here comes the problem, your Agent sos advice me that I can still recharge not a problem.. Yesterday 31 Jul I had airtime and data but when I woke up 01Aug I didn’t have any data or airtime I had yesterday but I only had the data that Vodacom is now giving me..

I tweeted to your Vodacom twitter handle but I was requested to do things I’ve tried to do more than 10 times. But still with no luck, waiting for a response from them even now. Guess that’s what Yol are good at keeping your customers waiting.

I then decided to call the help line spoke to a lady forgot her name, who as well at first had no clue what was happening on my account, until she put me on hold more than 4 times to figure out what’s happening. She then later told me I forfeited my airtime and data because I took the open line, which it’s the first time im hearing of that. I then requested her to cancel this so called open line and cancel my contract with you guys..

She then transferred me to another agent to help me with cancelling my contract. I’m just tired of you guys taking advantage of your loyal customer when it come and to data and airtime.. NO MATTER HOW MUCH I LOVE YOU GUYS I AM DONE WITH VODACOM. Please CANCEL MY CONTRACT give me a quotation of how much I need to pay this phone off and WE GO OUR SEPARATE WAYS!!!!

Highly disappointed that your staff don’t explain things properly to clients but you wana keep us..

I WILL APPRECIATE IT IF MY CONTRACT GETS CANCELLED BY TOMORROW 02 Aug..

Thank you..