RC
Ria C

1 reviews | Active since May 2018

14 May 2018, 17:12

******* charges

I am being charged between R150-R240 for Vodacom live. I have never used this service and it is now over a week since I have requested feedback regarding these charges. I have been a loyal contract customer for almost 12 years, my contract ends at the end of this month and I will switch to MTN should this not be resolved.

0
Replies (2)
Vodacom
Vodacom's reply14 May 2018, 19:21
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 May 2018, 11:39
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

Best regards,