******* by Vodacom

I app**** for top cellphone contract and was ******, while my phone was insured and when I claim for replacement they made me go from pillar to post until I *********ed the phone and paid the access fee and opened a case, once approved I was sent to a metro centre at Pat cbd where a guy who assisted me made me sign for a new contract while I was there to collect my replacement phone, I only realised this abdew months later when my phone was blocked due to non payments, when I enquires o was told i have two cellphone numbers and two contract phones. They blocked my phone and even handed over my account to some attorneys which I had to pay more than R10000.00 for the phone I did not have. I tried calling them afterwards to find out what happened to my case and was told they can't assist me as my case is old and I dnt remember the contact numbers. How on earth do you not remember someone whom you had on your accounts as a client but you were able to send my full details to the attorneys. I want my money and explanation why I was handed over, I also want to one what happened to the phone ideas suppose to receive that was from closure. 1946 and 1952 department are only for collection of money not for assisting when you have a query. Thabo M