1 reviews | Active since May 2016

01 Dec 2017, 11:34

******* by Vodacom

I'm a Vodacom subscriber and I recently signed up for a Vodacom router internet deal where I'm paying R299pm and receive 20gb data (10gb anytime and 10gb night owl).

Now my problem is before I signed up for this contract I asked the consultant if it was the best deal Vodacom could offer or maybe I could get a better deal if I had waited, the consultant said that was the best deal and it was a special what would happen next is that it would go up so I had to take it at that time.

Mind you I was not in a hurry because I had already paid R1399 at Vodacom for 2gb every month for 12 months so I could manage to wait. Now the very same shop which is Vodacomshop Richards Bay has advertised a 40gb deal (20gb anytime and 20gb night owl) for the very same price of R299 and I feel the consultant let me down big time. I seriously believe the consultant should have told me she was unaware whether there could still be a better offer rather than to tell me that was the best offer because if she had said that I would have used my gut feeling which maybe would have made me wait a little longer before signing up.

Now my question is, is it fair for me to continue paying for more than 20 months an amount of R299 for only 20gb of data while someone is paying the very same amount but is receiving 40gb of data?

I really feel hard done by and this to me is a total ******* by a network that claims to be the best network in SA.

Humble Regards M. Shandu

0
Replies (3)
Vodacom
Vodacom's reply01 Dec 2017, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Dec 2017, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Dec 2017, 11:19
Official

Good Day Sontshikazi Mthiya

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see sms sent to the number ****266.

Regards
RO

Best regards,