AP
Allistair P
1 reviews | Active since Sept 2014
20 Aug 2015, 10:06
******* artists
My problem with Vodacom remains unresolved. After Vodacom finally agreed to reduce my subscription, they sent me a handset / migration quote for R 2094 which I accepted and immediately paid. Thinking that this was finally settled, I continue to receive monthly bills which include a handset charge of R200 pm ? All this equates to is that I had now fully paid my subscription in advance for the remainder of the year !!!! There has been NO cost saving at all and I would in fact have been better off to simply just leave the contract as it was. Vodacom's customer service is shameful to say the least. I am now cancelling my contract which I've had with them for over ten years now.
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Replies (1)Vodacom's replyOfficial
20 Aug 2015, 11:46Hello Percival1,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
Vodacom's reply20 Aug 2015, 11:46
Official
Hello Percival1,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
