AP
Allistair P

1 reviews | Active since Sept 2014

20 Aug 2015, 10:06

******* artists

My problem with Vodacom remains unresolved. After Vodacom finally agreed to reduce my subscription, they sent me a handset / migration quote for R 2094 which I accepted and immediately paid. Thinking that this was finally settled, I continue to receive monthly bills which include a handset charge of R200 pm ? All this equates to is that I had now fully paid my subscription in advance for the remainder of the year !!!! There has been NO cost saving at all and I would in fact have been better off to simply just leave the contract as it was. Vodacom's customer service is shameful to say the least. I am now cancelling my contract which I've had with them for over ten years now.

0
Replies (1)
Vodacom
Vodacom's reply20 Aug 2015, 11:46
Official
Hello Percival1,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM

Best regards,