SN
Savvy N

1 reviews | Active since Oct 2016

05 Apr 2022, 10:24

******* and shoddy service.

Good day I have a contract cell phone with Vodacom and when I paid R500 per month, I would had airtime as well as 2g on the contract. Sometime in June last year my debit amount was changed to R668.99. Last year in September they then changed it from 2g to 1g and when I queried it was put back to 2g. To my dismay in February they only offer airtime on the first of every month and no data and countless phone calls later where a consultant mentioned that the offer has expired and could not explain why. Waiting for someone to call me. To pay R668,99 per month on a contract and receive no incentives is shoddy service indeed and a *******. I have been with Vodacom for over 16 years. I should change my service provider.

0
Replies (2)
Vodacom
Vodacom's reply05 Apr 2022, 11:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SN
Savvy N's update11 Apr 2022, 08:30
Reviewer Update
Good day thank you for taking time to come back to me, like I mentioned to the consultant I also need to hear that conversation where I had agreed to the 36 month deal. The consultant who phoned me agreed to get back to me with the said conversation. I think that would be fair.