1 reviews | Active since Aug 2016
******* and pathetic customer service
<p>I upgraded my contract with vodacom last month. I was told that I will receive R200 airtime and 1G of data for around R300. They charged the same amount for R200 airtime and 250 megabyte of data. What a *******. The worst thing is that I have been reported the problem that I have with the SIM card and handset ten times in the past weeks and nothing was done about it. I even went to vodashop and they could not assist me. The customer service is terrible</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This morning I wrote a review about a contract upgrade that I made last month which was a ******* . I was promised R200 airtime and 1 gigabyte of data for around R300. Only to establish that I was given R200 airtime and 250 megabyte data. Rasheeda from vodacom contacted me and promised to resolve the matter. Few minutes later I received the first sms saying I purchased 1 GB data bundle and my account has been debited with R149. 8 minutes later, I received another sms sayingI will receive 1 GB data every 30 days for the next 12 months. My account has been debited with R899. I have had cellphone contracts with vodacom for more than 10 years and I have never experienced pathetic service like this. It appears to me like when I try to resolve one problem, I end up having many problems. It appears to me like the service at vodacom is mediocre these days. The service is unacceptable, I believe you can do better than this
This morning I wrote a review about a contract upgrade that I made last month which was a ******* . I was promised R200 airtime and 1 gigabyte of data for around R300. Only to establish that I was given R200 airtime and 250 megabyte data. Rasheeda from vodacom contacted me and promised to resolve the matter. Few minutes later I received the first sms saying I purchased 1 GB data bundle and my account has been debited with R149. 8 minutes later, I received another sms sayingI will receive 1 GB data every 30 days for the next 12 months. My account has been debited with R899. I have had cellphone contracts with vodacom for more than 10 years and I have never experienced pathetic service like this. It appears to me like when I try to resolve one problem, I end up having many problems. It appears to me like the service at vodacom is mediocre these days. The service is unacceptable, I believe you can do better than this