CT
Chadwin T

1 reviews | Active since Dec 2009

02 Sept 2019, 10:32

******* and incorrect factual information to products.

On the 13 Aug at about 17:43 i contacted Vodacom as my contract was nearing expiration. I contacted them to place noticed with intention to cancel. i spoke to a retention consultant who advise me of a package @ R85p.m thich included about a 1G data as well as airtime, thrilled at the value I decided to go ahead with the deal. the Consultant advise of a pro-rate charge that would be debited. he failed to mention that this was a contract for another 24 months. today i received a notification that that a uChoose R125 has been loaded, I then inquired with vodacom what was included as the price varied & they confirmed that this package only included R125 airtime. This is not what I agreed to or what was sold. The incorrect product was loaded. If the above deal is not loaded I do not wish to continue with the with the uChoose R125.

0
Replies (5)
Vodacom
Vodacom's reply02 Sept 2019, 13:25
Official
 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 ***Please note*** Beware of phishing ****s.
 Vodacom will not contact you via WhatsApp to request your personal details
 Regards,
Vodacom Consumer Website Tea 
CT
Chadwin T's update03 Sept 2019, 15:17
Reviewer Update
Good day, Its been longer than 24 business hours and I still have not received any feedback from you.
CT
Chadwin T's update04 Sept 2019, 13:49
Reviewer Update
Still no one has contact me to resolve this issue. I will log this with the consumer commission.
Vodacom
Vodacom's reply04 Sept 2019, 14:27
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per our discussion, your query has now been resolved.  Regards  Consumer Website Team 
CT
Chadwin T's update04 Sept 2019, 14:38
Reviewer Update
Thank you