1 reviews | Active since Dec 2009
******* and incorrect factual information to products.
On the 13 Aug at about 17:43 i contacted Vodacom as my contract was nearing expiration. I contacted them to place noticed with intention to cancel. i spoke to a retention consultant who advise me of a package @ R85p.m thich included about a 1G data as well as airtime, thrilled at the value I decided to go ahead with the deal. the Consultant advise of a pro-rate charge that would be debited. he failed to mention that this was a contract for another 24 months. today i received a notification that that a uChoose R125 has been loaded, I then inquired with vodacom what was included as the price varied & they confirmed that this package only included R125 airtime. This is not what I agreed to or what was sold. The incorrect product was loaded. If the above deal is not loaded I do not wish to continue with the with the uChoose R125.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Tea
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Tea
